退款政策

Returns & Refund Policy

At Art by Jeannie, each artwork, fine art print and commission is handled with care. We want you to feel confident when purchasing from the studio, and we are committed to presenting each piece as accurately and thoughtfully as possible.

Original Paintings

Original paintings are one-of-a-kind artworks. Because each original piece is unique, we do not offer returns or exchanges for change of mind once an order has been placed.

Please review all product details carefully before purchasing, including artwork size, framing details, imagery, description and delivery information. If you have any questions before purchasing, you are welcome to contact us for more information.

Fine Art Prints

Fine art prints are produced with care and may be printed to order. For this reason, we do not offer returns or exchanges for change of mind once production has commenced or the order has been fulfilled. 

Please ensure you select the correct print size, finish and delivery details before completing your purchase.

Commissions

Commissioned artworks are custom-created for each client and are not eligible for return, refund or exchange for change of mind.

Before work begins, commission details such as size, general direction, colour palette and reference notes will be discussed and agreed upon. Once a commission has been confirmed and commenced, payments are non-refundable unless otherwise agreed in writing.

Damaged or Faulty Items

If your artwork or print arrives damaged, faulty or significantly different from what was described, please contact us as soon as possible at infojeannie@proton.me.

Please include:
- your order number
- clear photos of the item
- clear photos of the packaging
- a description of the issue

We will review the matter and work with you toward an appropriate resolution.

Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law. You may be entitled to a repair, replacement, refund or other remedy where a product fails to meet a consumer guarantee.

Return Shipping

If a return is approved, we will provide instructions on how and where to send the item. Items must be returned in their original condition and packaging where possible.

Return shipping costs may be the responsibility of the customer unless the item is faulty, damaged or otherwise required to be remedied under Australian Consumer Law.

Change of Mind

We do not offer refunds or exchanges for change of mind, incorrect selection, or if a customer no longer wants the item after purchase.

Please choose carefully before placing your order.

Contact 

For any questions about your order, please contact:

infojeannie@proton.me